Cancelation Policy

At WD Limousine and Tours, we understand that plans can change. To ensure clarity and fairness for all our valued customers, we have established the following cancellation policy:

1.Airport Transfers and Point-to-Point Services:

  • Cancellation made 24 hours or more before the scheduled pickup time: No cancellation fee.
  • Cancellation made less than 24 hours before the scheduled pickup time: 50% of the total booking amount will be charged as a cancellation fee.
  • No-show or cancellation after the driver has arrived at the pickup location: 100% of the total booking amount will be charged as a cancellation fee.

2.Tour Packages and Hourly Services:

  • Cancellation made 48 hours or more before the scheduled service start time: No cancellation fee.
  • Cancellation made less than 48 hours before the scheduled service start time: 50% of the total booking amount will be charged as a cancellation fee.
  • No-show or cancellation after the service has commenced: 100% of the total booking amount will be charged as a cancellation fee.

3.Group and Event Bookings:

  • Cancellation policies for group and event bookings will be discussed and agreed upon during the booking process. Specific terms and conditions may apply based on the size and nature of the event.

4.Force Majeure:

  • In the event of unforeseen circumstances beyond our control, such as extreme weather conditions, natural disasters, or government-imposed travel restrictions, we will work with you to reschedule or provide a refund where possible.

5.Refund Processing:

  • Refunds for eligible cancellations will be processed within [specify number of days] business days from the date of cancellation.

6.How to Cancel:

  • To cancel a booking, please contact our customer service team at least 24 hours (airport transfers and point-to-point services) or 48 hours (tour packages and hourly services) before the scheduled service time.
  • Group and event bookings should follow the cancellation terms agreed upon in the booking contract.
  • We recommend our customers to review the cancellation policy carefully before making a reservation. By booking our services, you acknowledge and agree to adhere to the terms and conditions outlined in this cancellation policy.